Policies and documents
The policies, statements and forms that buyers, suppliers and auditors ask us for, in one place. Each is dated, version-controlled and reviewed every year.
Every policy comes three ways. Choose the one that suits you. If you need something that is not listed, such as an insurance certificate, call 01482 218060 or email sales@hsil.co.uk.
- In our colours, for reading on screen and sending on.
- Print-friendly PDF
- Black on white, to save ink and photocopy cleanly.
- Web version
- A plain page to read here, with nothing to download.
Health, safety and environment
| Document | Reference | Issued | Get it as |
|---|---|---|---|
| Health and Safety Policy How we keep staff, subcontractors, customers and visitors safe. | HSIL-POL-001Version 5.2 | 01/10/2026 | |
| Environmental Policy How we manage our effect on the environment as a distributor. | HSIL-POL-004Version 3.1 | 01/10/2026 |
Trading ethically
| Document | Reference | Issued | Get it as |
|---|---|---|---|
| Anti-Slavery Policy Our modern slavery and human trafficking statement. | HSIL-POL-002Version 3.5 | 01/10/2026 | |
| Anti-Bribery Policy Our procedures under the Bribery Act 2010. | HSIL-POL-003Version 3.1 | 01/10/2026 | |
| Ethical Trading Policy Dealing fairly with customers, suppliers and workers. | HSIL-POL-013Version 2.0 | 01/10/2026 | |
| Supplier and Subcontractor Policy How we choose suppliers, and the standards we expect of them. | HSIL-POL-008Version 3.5 | 01/10/2026 | |
| Whistleblowing Policy How to raise a concern about wrongdoing. | HSIL-POL-012Version 3.0 | 01/10/2026 | |
| Corporate and Social Responsibility Policy Our people, customers, community and environment. | HSIL-POL-014Version 1.4 | 01/10/2026 |
Our people
| Document | Reference | Issued | Get it as |
|---|---|---|---|
| Equality, Diversity and Inclusion Policy Fair treatment and dignity at work. | HSIL-POL-009Version 3.1 | 01/10/2026 | |
| Staff Development Policy Training and development in a small family business. | HSIL-POL-015Version 2.2 | 01/10/2026 |
Quality and customer service
| Document | Reference | Issued | Get it as |
|---|---|---|---|
| Quality Assurance Policy What quality assurance means for a distributor. | HSIL-POL-010Version 2.2 | 01/10/2026 | |
| Customer Complaints Procedure How to complain, and what we will do. | HSIL-POL-011Version 2.0 | 01/10/2026 |
Data protection and this website
| Document | Reference | Issued | Get it as |
|---|---|---|---|
| Privacy Notice How we use personal information. | HSIL-POL-005Version 5.1 | 01/10/2026 | |
| Cookie Policy Cookies on hsil.uk and hsil.co.uk. | HSIL-POL-006Version 5.1 | 01/10/2026 | |
| Data Protection Complaints Procedure If you are unhappy with how we have used your information. | HSIL-POL-007Version 2.3 | 01/10/2026 |
Forms
Every form is a fillable PDF. Type into it on screen, save it and email it to sales@hsil.co.uk. You can also print it and fill it in by hand.
| Document | Reference | Issued | Get it as |
|---|---|---|---|
| Credit Account Application Apply for a trade credit account. | HSIL-FRM-001Version 1.0 | 01/10/2026 | |
| Returns Request Ask to return goods. | HSIL-FRM-006Version 1.0 | 01/10/2026 | |
| New Supplier Form Set up as a supplier to us. | HSIL-FRM-002Version 1.0 | 01/10/2026 | |
| Subcontractor Approval Form Approval form for installation subcontractors. | HSIL-FRM-003Version 1.0 | 01/10/2026 | |
| Racking Inspection Checklist A check sheet for regular visual checks of your racking. | HSIL-FRM-007Version 1.0 | 01/10/2026 |
Completing a supplier questionnaire?
Tell us what you need and we will send the documents, with our insurance certificates, in one email.