Quality Assurance Policy
What quality assurance means for a distributor · Hull Storage & Interiors Ltd
Hull Storage & Interiors Ltd is a distributor. We do not manufacture, so we have no production process to control. For us, quality assurance means choosing reputable suppliers, describing products accurately, getting orders right and putting things right when they go wrong.
- Document
- HSIL-POL-010
- Version
- 2.2
- Issued
- 01/10/2026
- Next review
- 01/10/2027
- Policy owner
- James Smith
- Approved by
- James Smith
- Applies to
- All our operations
- Status
- Current
1. Our approach
We aim to:
- understand what the customer needs before we quote
- describe products as our suppliers describe them, using their current information
- buy from reputable, established suppliers
- check each order before it is placed, and follow it through to delivery
- use experienced subcontractors for installation, and ask the customer to confirm that the job is complete
- put things right promptly, and learn from complaints
2. Product standards and certification
We sell a wide range of products from many manufacturers. Some are made or tested to British, European or international standards, or carry an independent approval mark. Steps and ladders, storage for hazardous substances and waste containers are examples. Many other products have no formal standard.
Where a product is described as meeting a standard, that is the manufacturer’s or importer’s statement, and the certificates and test reports behind it are theirs. We pass this information on as we receive it, and we can ask the supplier for copies. We do not test or certify products ourselves.
If your order must meet a particular standard, specification or load requirement, please tell us before you order, so that we can confirm it with the supplier in writing.
3. Looking after an order
| Stage | What we do |
|---|---|
| Quotation | We quote in writing, with product details, prices, carriage and lead times. |
| Order | We confirm the order and check it against the quotation before placing it with our supplier. |
| Delivery | We agree delivery arrangements, and ask the customer to check the goods when they arrive. |
| Installation | Subcontractors install to the manufacturer’s instructions, and the customer signs the job off. |
| After sales | We deal with shortages, damage, guarantee claims and complaints, with the supplier where needed. |
4. When something goes wrong
Complaints are handled under our Customer Complaints Procedure. We look for the cause and, where we can, change what we do.
5. Responsibilities and review
The directors are responsible for this policy, and everyone who works for us is responsible for the quality of their own work. We review this policy every year.
Sign-off
Signed by James Smith, Director, on 01/10/2026.